Solutions · For Government

Secure, standards-based digital ID for the public sector.

Issuance with Credence gives government agencies everything needed to issue digital credentials citizens can carry on their phone and present anywhere - built on open international standards, signed in validated hardware, and designed so no citizen or business gets left behind.

ISO/IEC 18013-5 · W3C VC 2.0 · OpenID4VCI · ICAO 9303 · FIPS 140-3 Level 3

A government issuer running the IwC platform, signing a credential in a hardware security module and delivering it into a citizen's phone wallet, where a mobile driving licence and a national digital ID sit active.
Credentials for modern government

Rebuilding public trust in the digital age

Government services run on identity. Every licence renewal, benefit claim, permit, and border crossing starts with proving who someone is - and for decades that's meant paper, plastic, and in-person queues. Citizens expect better now. So do the regulators and the budget lines.

Three forces are pushing agencies to move, all at once.

Three forces pushing agencies toward digital issuance. Citizen expectations: people bank, board flights and sign contracts from their phones, so a government office trip for a plastic card feels like a relic. Regulation and policy: digital identity is being written into law through EU frameworks, national mDL mandates and cross-border rules, and proprietary tech risks losing compliance as standards shift. The transformation mandate: budget and sustainability targets are pushing agencies off paper, and fewer printed cards, mailed documents and staffed counters is where the savings land. All three converge on one answer - standards-based digital issuance.
The pain points

From bottlenecks to breakthroughs

Manual identity workflows quietly tax every agency that runs them. The costs are familiar because they've been tolerated for so long.

Three of today's manual bottlenecks, each becoming a digital benefit with IwC. Paper-heavy review, checked and mailed by hand, becomes credentials issued in minutes where a citizen enrolls once and carries it forever. Fraud and counterfeiting, where forged cards slip through, becomes fraud designed out through hardware-signed, tamper-evident credentials. Data locked in a silo, where every agency re-verifies, becomes one credential reused across agencies and services.
The promise

Faster access, stronger trust

IwC changes what a citizen interaction with government costs - in time, in money, and in risk.

Three things IwC changes. Digital-first service delivery, a change in speed: issue mobile driving licences, national IDs and other credentials in minutes, not days, with the citizen enrolling once and carrying the credential from then on. Fraud designed out rather than chased down, a change in security: credentials are cryptographically signed in a hardware security module, so tampering is not discouraged but detectable the instant a verifier checks the signature. A full audit trail, a change in compliance: every issuance, renewal, suspension and revocation is logged with the operator, the reason and the timestamp, append-only, exportable and ready for compliance review.
The capability

Credential issuance built for the public sector

IwC is the platform that takes a citizen from enrollment all the way to a signed credential in their wallet - identity proofing, human review, cryptographic signing, and lifecycle management, in one system.

The citizen issuance journey in five steps: download the wallet, as an app or your own SDK build; enroll, capturing documents and a selfie; automated checks followed by a human reviewer; approval, adjudicated by that reviewer; and the credential delivered into the citizen's wallet.

Enrollment and verified delivery

Applicants enroll through the wallet, their identity runs through six automated checks - text extraction, face match, liveness, document authentication, a system-of-record lookup, and a fraud screen - and a human reviewer makes the final call before anything is issued.

One credential, every standard

Define the attributes once; IwC produces both an ISO 18013-5 mDoc and a W3C VC 2.0 credential from that single source, in one issuance. One record to maintain. Every compliant wallet and reader reached.

Delivered securely to any wallet

Credentials go out over OpenID4VCI and land in hardware-backed storage on the citizen's device. Any conformant wallet can receive them - your own, ours, or an open-source build.

Your trust layer, simplified

Built for governments. Powered by open standards.

Manage every step of issuance and verification through one portal, backed by open APIs and ready-to-use tools.

  • One platform

    Configure templates, issue credentials, and verify them from a single system - through the IwC Portal, the API, or the Verify with Credence tooling.

  • In-person and online

    Issue and verify across apps, web, kiosks, and in-person hardware - the same credential works everywhere, on or offline.

  • Governance and compliance controls

    Role-based approvals, audit logs, and configurable issuance and revocation policies turn credential governance into a reliable, repeatable process.

Why it matters for issuers

The half of the story people forget is what happens after a credential is issued. That's where a government program lives or dies - a citizen needs a simple, trusted way to hold and present a credential in the messy real world, long after enrollment day.

Four things a government credential programme lives on long after enrollment day. Drive adoption: deliver credentials into a wallet citizens already have, or ship your own on the SDK, so the credential lands where people will actually use it. Improve service experience: renewals happen without re-enrollment, and a lost phone is reported, revoked instantly and reissued to the new device with no new identity proofing and no office visit. Deepen engagement: a single trusted digital ID becomes the root that permits, benefits and professional licences build on, all issued against one verified identity. Cross-service convenience: citizens reuse one credential across departments and services instead of proving the same facts over and over to every agency that asks.

How IwC makes it simple

With IwC, any agency - a national ministry, a regional DMV, a city licensing office - issues credentials through one portal or a mobile app, with no cryptographic infrastructure to build first.

  • Issue credentials straight into a wallet the citizen already holds
  • Deliver signed credentials for in-person and online presentation
  • Rely on open standards, so a citizen's credential works beyond your own program

Because IwC is built on OpenID4VCI and the ISO and W3C credential standards, a citizen's wallet works across programs, and losing or replacing a device no longer means re-enrolling from zero.

Citizen confidence

Powering citizen trust, everywhere

IwC gives governments the tools to serve citizens across services and borders. By putting a trusted, standards-based credential in every citizen's hand, agencies give people the freedom to prove who they are - with confidence, privacy, and control.

Six things a standards-based credential delivers, in two groups. For the citizen: modernize service delivery, retiring paper-based queues and manual review so a reusable credential cuts friction and lifts satisfaction; strengthen trust and security, with hardware-signed credentials and built-in fraud checks holding the highest standards of transparency and accountability; and empower citizens with control, where selective disclosure shares only the attribute a verifier needs - proof of age, not a full ID. Beyond one programme: unlock a portable future, with credentials recognized by other agencies and the thousands of ISO 18013-5 readers already deployed; boost efficiency across agencies, reusing one credential across departments and jurisdictions to cut duplication and speed up approvals; and scale beyond borders, built on ICAO and ISO foundations for cross-sector and cross-border recognition supporting travel, commerce and cooperation.

Trusted solutions for modern government challenges

Four public-sector use cases. National ID: a foundational identity that is the root for every other service. Licence renewal: renew in minutes, with more control over personal data. Business licensing: faster registration and certification, cross-border ready. Social benefits: trusted benefit credentials with privacy built in.

Ready to transform public services?

Working with Credence ID, your agency gets a standards-based digital credential platform - backed by proven technology, flexible hosting, and expert support. Get in touch to learn more or to start a pilot.

Issuance with Credence - Issue once. Trust everywhere. Manage for life.

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